Cancellation Policy

Policy on cancellation and payments

The Operator applies a policy to manage booking modifications and cancellations by Guests. The terms vary depending on the place and the amount of time left before check-in. The policy is as follows:

 

As a guest you ... Policy Process

have made a booking request which has not yet been considered by the operator. Now you want to cancel.

Free cancellation

Cancel via your Scubago account

have learned that the operator is holding a reservation for you but you have not yet paid the deposit. Now you want to cancel.

Free cancellation.

Cancel via your Scubago account

have confirmed your booking by paying the deposit. Now you want to cancel the booking.

You can cancel. But the deposit will not be refunded upon cancellation.

Cancel via your Scubago account

have confirmed your booking by paying the deposit. Now you want to cancel the booking due to extenuating circumstances

If extenuating circumstances apply, your deposit will be refunded.

Contact Scubago customer service

want to cancel within 72 hours before the check-in date 

Your deposit will not be refunded.

Contact Scubago customer service

have paid the remainder to the operator and want to cancel because of extenuating circumstances

The remainder may be refunded if extenuating circumstances apply and at the operators discretion.

Contact the Operator

have not turned up for the booked experience (“no show”) and now you would like a refund for your deposit

Your deposit will not be refunded.

 



 

Policy on modification of booking and payments

As a guest you ... Policy Process

have made a booking request which has not yet been considered by the operator and want to change the booking.

 

Contact the Operator via your Scubago account.

have learned that the operator is holding a reservation for you but you have not yet paid the deposit and want to change the booking.

 

Contact the Operator via your Scubago account.

have confirmed your booking by paying the deposit. Now you want to change the booking.

Your deposit will not be refunded.

Contact the Operator to adjust your booking