Cancellation Policy
Policy on cancellation and payments
The Operator applies a policy to manage booking modifications and cancellations by Guests. The terms vary depending on the place and the amount of time left before check-in. The policy is as follows:
As a guest you ... | Policy | Process |
---|---|---|
have made a booking request which has not yet been considered by the operator. Now you want to cancel. |
Free cancellation |
Cancel via your Scubago account |
have learned that the operator is holding a reservation for you but you have not yet paid the deposit. Now you want to cancel. |
Free cancellation. |
Cancel via your Scubago account |
have confirmed your booking by paying the deposit. Now you want to cancel the booking. |
You can cancel. But the deposit will not be refunded upon cancellation. |
Cancel via your Scubago account |
have not turned up for the booked experience (“no show”) and now you would like a refund for your deposit |
Your deposit will not be refunded. |
Policy on modification of booking and payments
As a guest you ... | Policy | Process |
---|---|---|
have made a booking request which has not yet been considered by the operator and want to change the booking. |
Contact the Operator via your Scubago account. |
|
have learned that the operator is holding a reservation for you but you have not yet paid the deposit and want to change the booking. |
Contact the Operator via your Scubago account. |
|
have confirmed your booking by paying the deposit. Now you want to change the booking. |
Your deposit will not be refunded. |
Contact the Operator to adjust your booking |